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Technical After Sales Support
Business units
Customer services
Locations
Italy/Seriate (BG)
Position Overview
We are looking for a
Technical After Sales Support
to deliver
high-quality technical assistance
, ensure
customer satisfaction
, and support
continuous improvement
of our products and services. The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager.
Key Responsibilities
Manage
technical support requests
via ticketing systems, ensuring timely resolution and clear communication with customers.
Provide
remote after-sales technical assistance
and collaborate with international
Service Partners
.
Ensure correct application of
warranty terms
and assist customers in identifying and receiving the right
spare parts
.
Collaborate with the
Quality Department
to report and analyze
product non-conformities
, supporting
continuous improvement
initiatives.
Draft and update
product manuals
(user, configuration, installation).
Keep customers informed about
new documentation
,
firmware/software releases
, bug fixes, and technical solutions.
Support the implementation and optimization of
remote assistance tools
and
digital platforms
for ticket management and
customer satisfaction analysis
.
Provide information for
8D reports
, particularly for phase D2.
Coordinate activities with the
Repair & Maintenance section
and Service Partners for effective issue resolution.
Requirements
Degree or Diploma
in a technical field.
Minimum 5 years of experience
in technical assistance on complex products.
Strong
problem-solving skills
and proficiency in
IT systems
.
English proficiency: at least B2 level
.
Excellent
communication skills
, adaptability, and ability to work in a
team-oriented environment
.
Stress tolerance and creativity in finding solutions.
Nice to have:
Basic knowledge of
DMX control systems
and
technical drawing software
.
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Business units
Customer services
Locations
Italy/Seriate (BG)